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1. How long will it take to process my order?
Online orders are received at store level and processed within 1-4 business days. If the items purchased are in stock, the order is shipped out right away. If the items are not in stock, they are placed on backorder. Backordered items can take between 2-3 weeks to reach our facility, unless it is a custom order.
2. What is a backorder?
If an item is not in stock at the time the order is placed, it is placed on backorder. It can take between 2-6 weeks for backordered items to arrive at our facilities. Once the backorder item arrives at the store level and your order is complete, you will be notified of a shipping date.
3. How much will it cost to ship my order?
Orders between $1 and $100 cost $15 to ship. All orders between $101 and $150 cost $25 to ship. Orders totalling over $150 before tax, ship for free.
4. How long does shipping take?
Once your order is complete, and any backordered items arrive, your package is shipped through Canada Post. It then takes between 3 and 5 business days to arrive at the address indicated on your order.
5. What is your return/exchange policy?
Any unwashed and unworn items can be returned for a full refund within 14 days of purchase. After 14 days, InSchoolwear can provide you with a store credit for the value of the purchase. Store credit does not expire and can be used for any purchases made in store.
Unfortunately, once an item is worn or altered, it is considered non-refundable.
6. How do I edit my account if the student changes schools?
If the student changes schools, you can either send us an email to adjust the existing account, or you can create a new account.
To edit an existing account, please send an email to firstname.lastname@example.org listing the account username, the email associated with the account, the current school, and the new school the student is switching to. We will be able to adjust the school for you and you will still have a record of all your previous orders.
To create a new account you can use the same email with a new username. When you register the new account you’ll be able to submit the new school code.
7. How do I shop for more than one school?
To ensure the accuracy of all online orders, each account can only be connected to one school. To shop for multiple schools, all you need to do is create a separate account for each school. You can use the same email address when creating additional accounts with a new username.
8. Do I need to make an appointment to shop for my uniform?
No appointments are necessary, stop by anytime during our store hours. If it’s your first-time shopping for uniforms, or you need assistance with sizes or recommendations, our friendly and knowledgeable staff are ready and happy to help.
9. Can I place an order over the phone?
Unfortunately, do to the volume of orders we receive, we cannot process orders over the phone. If you have any questions about using our website, give us a call and one of our associates will be happy to help.
10. When should I shop for back-to-school?
The best time of year to shop for back-to-school uniforms is June or July. By shopping early, you avoid the August and September rush. If you shop in June and find that by August, the sizes are too small for the student, you can always bring back unwashed and unworn uniform pieces to exchange for larger sizes.
Unwashed and unworn clothing purchased in June and July can be exchanged until September 30th.
11. How should I wash and care for the uniform pieces?
Most of our clothing is machine washable. Blazers and ties are the only items that need to be dry-cleaned.
Please also note that any clothing made of fleece may shrink. To avoid shrinking, we recommend washing in cold water and hanging the pieces to dry.
12. In-Store Pick-Up
If you would rather collect your order from your school’s designated InSchoolwear store location, please select “pick-up” at check out. You will receive an email notification or a phone call to let you know as soon as the order is ready to be picked up.